I understand completely that sometimes if we are having an
inordinate amount of frustration or struggle, or if we are sleep-deprived or
not feeling well, we can be irritable. Patience wears thin for all of us
sometimes. For example, as I type this, I am listening to terrible hold music
on speakerphone and seeing from the corner of my eye Intuit tech support people
work away on my other computer.
Today I have already spent four hours on the phone with
them. Last Thursday I spent five and a half hours on one phone call with them.
Friday was another three and half hours. My patience has been threadbare a few
times over all those hours. On top of that, I woke up Saturday morning with a
severe belly ailment that involved a trip to a walk-in clinic and all the fun
that entails. By Saturday afternoon, my patience level was at zero.
Although I was able to stay home most of the weekend so as
to avoid interacting with unsuspecting people, I did have to venture out some.
At times like this I am acutely aware of how pettily mean and inconsiderate
people can be. I am also aware of how I could be just as petty and mean if I
failed to make a bit of effort to restrain my not-so-nice urges. So why is it
that some people not only seem not to have that restraint, but a few seem to go
out of their way to be rude, inconsiderate, or mean?
I believe I am about as average as a person can be. I look
around me and I assume that everyone else is busy trying to get their business
done just the same as I am. I think, in most cases, anyone who gets in my way
probably did it by accident, or ignorance, or confusion. Sometimes I see signs
of narcissism in the way people conduct themselves, particularly behind the
wheel of a car. Sometimes I see signs of people acting with a constant sorting
and ranking process going on in the back of their mind—ranking people according
to their worthiness in the world be it their economic resources, their
educational attainment, the color of their skin, their gender, and so on—and
their treatment of people is related to how they rank. Occasionally, I see someone who I am sure is
being mean or disruptive just because they enjoy it. Perhaps it gives them a
sense of power. This is what I think about computer hackers.
Of the people I have spoken with at Intuit, almost all of
them have been pleasant. I have been very frustrated at times, but that
generally stems from someone who has been given a job to do but has not been
given the resources or power to do it correctly. That is the fault of their
company, not them, personally. Why should I be rude or mean to them? Oh, I have
had to bite my tongue nearly in two to keep from being, as my Granny called it,
ugly. The only reason I have spent as much time with the Intuit folks as I have
is that my QuickBooks has developed a glitch that has everyone stumped. While
it has been frustrating to spend so much time on the phone, whose fault is it?
No one’s!!!
This brings me to one explanation as to why people can be so
rude, and leads me back to another previously-used song lyric, “It’s nobody’s
fault, but we need somebody to burn.” Get out there and spread some Peace,
Love, and Understanding—and BE NICE!!!